Question 1

How do I create a new wallet?

Accepted Answer

Click Create Wallet on the home page, enter your details, and follow the steps to save your recovery phrase somewhere safe.

Question 2

What happens if I lose my recovery phrase?

Accepted Answer

Your recovery phrase is the only way to restore your wallet. Axxion Wallet never stores it, so keep it offline and secure — losing it means losing access to your funds.

Question 3

How long do withdrawals take?

Accepted Answer

Most withdrawals settle within minutes, subject to network confirmation times. You can check the status in Transaction History.

Question 4

What assets does Axxion support?

Accepted Answer

Bitcoin (BTC), Ethereum (ETH) and Tether (USDT) at launch, with more coming soon.

Question 5

How do I contact support?

Accepted Answer

Sign in and open the in-app Support chat, or email us. Our team responds within one business day.

Help Center

How do I create a new wallet?

What happens if I lose my recovery phrase?

How long do withdrawals take?

What assets does Axxion support?

How do I contact support?